Refund policy

Return Policy and Exchanges

Because each rug is hand-woven and one of a kind, all rug purchases are final sale and not eligible for return or exchange. Natural variations in texture, tone, and edge detail are part of each piece's character, not a defect.

If you'd like to see and feel a rug before you buy, order a sample first — samples are returnable within 14 days. See below.

If your rug arrives damaged or defective, that's covered separately — see our Damaged Goods Policy below.

Samples

Our 12" x 12" samples are designed to show the true look and feel of our hand-woven rugs, including the edge detail that makes each piece unique. Samples are eligible for return or exchange within 14 days of receipt. We cover return shipping on samples, and there is no restocking fee. Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days; exchanges ship out right away.

To start a sample return or exchange, please contact us at hello@edenproper.com with your order number.

Damaged Goods Policy

Manufacturing defects and damages to products in transit are rare, but do happen occasionally. If you receive an imperfect or incorrect item, please contact Eden Proper’s team at hello@edenproper.com within 48 hours, and we will work with you to replace it. Damaged items require photos of the product and shipping box to submit to vendors. There is no cost to you for the replacement, including shipping — we cover it in full. While we aim to have items exchanged as soon as possible, it can take 2-3 weeks for the replacement process to be finalized.

Cancellations

Unfortunately, we are unable to process order cancellations once the order has been placed.